Frequently Asked Questions
Getting Started
TecHQ Services provides fast and friendly technology support for people at home and small businesses. We help with everyday technology questions through remote support and onsite visits when needed. There are no contracts and pricing is simple and transparent.
TecHQ Services is designed for everyday people and small businesses who need technology help without hiring a full time IT provider.
- Home users
- Small businesses
- Freelancers and home offices
- Anyone who wants fast answers without commitments
- WiFi setup and troubleshooting
- Internet connectivity and performance issues
- Computer setup and performance optimization
- Printer and device connectivity
- Software installation and configuration
- Microsoft 365 Administration
- Home and small office network setup
- Device connection issues
- General technology questions
- And much more
- Mobile phone hardware support or repair
- Computer hardware repair or replacement
- Hardware and software sales
- Enterprise level IT services or corporate managed equipment
Pricing and Billing
Remote support starts at 14.95 per call. Each call includes up to 30 minutes of live remote support.
No. TecHQ Services does not require contracts.
If additional time is needed we will always ask before continuing. An additional 14.95 will be charged after 30 minutes. You stay in control of the decision and the cost.
Not currently but possibly in the future.
Onsite visits are not included in the per call price. Certain locations may be eligible but onsite service is not available everywhere.
If an issue cannot be resolved after a short investigation no charge will be issued. If significant time is spent and the issue cannot be resolved due to factors outside our control we will review the situation fairly and transparently.
Remote Support and Security
After booking a session you will receive simple instructions to connect securely with a technician. You approve access and can end the session at any time.
Yes. We use secure industry standard tools. Access is temporary and only granted with your permission.
Yes. You are encouraged to watch ask questions and learn during the session.
No. Once the session ends all access is closed. We do not retain remote access to your device.
Scheduling and Availability
As soon as a Techie is available your issue will be assigned.
Sessions can be scheduled online or by contacting us via email text or phone.
Extended hours support may be available. Additional fees may apply. Please include the words Urgent Help Needed in your request.
