Everything you need to know about getting tech support from TecHQ — pricing, safety, and how it works.
TecHQ Services is on-demand technology support for everyday people and small businesses. When something tech-related breaks — or you just have a question — we’re the team you call instead of struggling through it alone.
We work remotely through screen sharing and video calls, so you get expert help from the comfort of your home or office, anywhere in the country.
We’re built for anyone who doesn’t have an IT department:
We help with a wide range of everyday tech problems, including:
To keep our service focused and high-quality, we do not currently offer:
Not at all. Our Techies are trained to explain everything in plain language. You don’t need to know any tech jargon — just describe what’s happening and we’ll take it from there. Many of our customers specifically choose us because we’re patient and easy to work with.
Our pricing is simple and transparent:
The base fee and your active minutes are billed together, one time, when a billable case closes. Nothing is charged when you open a case, and if you cancel within the first minute of active time there is no charge at all. Prices are subject to change with notice.
Active support time begins when your Techie starts the timer to work on your case, and it runs only while they are actively working. Time spent waiting on hold or for you to respond is not charged, and there is no charge at all if you cancel within the first minute of active time.
Your account is not charged until the case closes with a billable outcome, and you will always know your balance before you pay.
No contracts, no subscription required, no monthly fees. TecHQ is completely pay-as-you-go. You decide when to reach out and when to stop — we never lock you in.
Optional subscription plans for customers who prefer predictable monthly pricing are planned for the future.
It depends on why it could not be solved. Once active support time has started, you are paying for your Techie’s time and diagnosis, and that work has value even when the issue is not fully fixed. If your issue turns out to need something remote support cannot provide, such as a part, an onsite visit, your internet provider, or a specialist, the diagnostic time may still carry a charge, and we will always tell you the reason.
If we were simply unable to solve it, you are not charged. You are also not charged if your case closes before active support time begins, or if you cancel within the first minute of active time. You can always see exactly what you were billed and why, and if a charge looks wrong you can reach out and we will review it.
Some issues are more complex than they first appear — that’s normal in tech support. Here’s how we keep you in control:
You are always in charge of the decision on time and cost.
Extended-hours support may be available depending on Techie availability. Additional fees apply for urgent or after-hours requests.
When reaching out, select Urgent Help Needed on the contact form or mention it in your message. A Techie will follow up as soon as possible.
Yes — the same simple pricing applies. Your Techie’s time is valuable whether they’re fixing a problem or walking you through a tech decision. The $8.00 base fee plus $1.25/min covers question-and-answer sessions, comparison consultations, and purchasing advice just the same as break-fix support.
Absolutely. TecHQ does not store your credit card number, bank details, or any sensitive payment data on our servers. All payment processing is handled through Stripe, a PCI Level 1 certified payment platform trusted by millions of businesses including Amazon, Google, and Shopify.
When you add a payment method, your information goes directly to Stripe’s secure infrastructure. We only receive a token reference that allows us to charge your card when a case is completed. Even our team cannot see your full card number.
Your card is only charged after your case is completed and closed. We never charge upfront or hold a deposit. Here’s how it works:
If you leave a tip for your Techie, that is processed separately and 100% goes to your Techie.
After you reach out, your Techie picks the best way to help based on your issue. Depending on what you need, that may be:
When you are sharing your screen or have granted access, you can watch the work in real time. You are in control at every step.
Yes — when done through a trusted service like TecHQ. Here’s how we keep you protected:
Absolutely, and we encourage it. You can see every action your Techie takes on your screen. You’re welcome to ask questions, learn along the way, and tell the Techie to stop at any point. We believe the best support experience is one where you understand what happened and why.
No. Once your session ends, all remote access is immediately and permanently closed. TecHQ Techies do not retain any access to your device between sessions. Each new support session requires a fresh connection and your approval.
We use industry-standard, widely trusted collaboration and remote access tools including video calling platforms (Zoom, Teams, Google Meet) and screen-sharing software. All connections are encrypted. Your Techie will walk you through the specific steps before asking you to install or launch anything.
You’re in complete control. You can end screen sharing or the entire session at any time — just close the application or say the word. If you have concerns about a Techie’s behavior, contact us immediately through the contact form and we will investigate promptly.
The fastest way to get help is to create your free account:
Have general questions first? Use our contact form and we’ll get back to you.
Response times depend on Techie availability. For the fastest help, create your free account, open a case, and a Techie will be assigned as soon as one is available. For urgent issues, select Urgent Help Needed when opening your case and we’ll prioritize your request.
To make your session as efficient as possible, it helps to have:
Don’t worry if you don’t have all of this — our Techies are great at diagnosing from scratch.
Yes — this is one of our newest service areas. We can help you:
Yes. Our Techies are experienced with both Windows and macOS, as well as common applications that run on both platforms including Microsoft 365, Google Workspace, browsers, printers, and network equipment.
The vast majority of issues can be fully resolved through remote support — no visit needed. Onsite visits are not currently included in our standard pricing. Select locations may become eligible for onsite support in the future. If you believe your issue requires physical presence, contact us and we’ll discuss options.
